Returns & delivery issues.

1-Year Limited Mechanical Warranty | 14-Day Returns | 48-Hour Delivery Issue Notification

You may request a return within 14 calendar days of delivery. Contact KWC for return authorization before sending the watch.

Inspect the watch promptly upon delivery and notify KWC within 48 hours of delivery about delivery damage, apparent shipping-related issues or material discrepancies from the description. This notification window is separate from the 14-calendar-day period to request a return.

Before you return the watch

The watch must be returned in the same condition in which it was received, with all supplied boxes, papers, cards, manuals, tags, accessories, straps, links and other inclusions. It must show no added wear, scratches, damage, sizing changes, alteration, polishing or modification, and must not have been serviced, opened, repaired or altered by a third party.

Inspection and refund

KWC inspects the returned watch before issuing an approved refund. Missing items, additional wear or damage, altered condition or missing links may lead to a reduced refund or a declined return where appropriate. Approved refunds follow receipt and inspection, to the original payment method where practical and subject to payment-processing limitations.

Shipping damage

If shipping packaging appears damaged, photograph its exterior before opening it and notify KWC immediately. Retain all packaging materials until the matter is resolved.