The questions we are asked most.

A full set is the watch together with its box, its papers and its warranty card, presenting as retail-ready once inspection is finished. Kingdom declines incomplete sets rather than listing them. The documentation is part of what you are buying, and it is the part a later buyer will ask you for.

It marks a piece that has already sold. The listing stays up so the reference remains visible and so you can ask for the same watch to be sourced. New pieces arrive constantly.

Step five of Kingdom’s six-step standard runs the serial number against The Watch Register, the largest international database of lost, stolen and fraudulent luxury timepieces, and the Search Certificate it returns goes into the file. What the check establishes is that the serial does not appear in that database. What it does not establish is anything about the movement or the condition of the piece. It is a database check, not a manufacturer authentication and not a movement certification. It tells you the piece is not recorded as lost or stolen, and that is worth knowing on its own.

Every piece is inspected and quality-checked in house against the six-step standard, and authenticity is verified both in house and by a third party. Anything that does not meet the requirement is rejected rather than listed.

Every piece goes out with its authentication and appraisal paperwork, and with the result of the stolen-watch database check run on its serial.

KWC offers a one-year limited mechanical warranty on eligible pre-owned watches for mechanical issues arising during normal use, subject to the warranty exclusions.

KWC must approve warranty work before the watch is sent to a third party. Unauthorized third-party work voids the KWC warranty. KWC reviews the request first and provides shipping or service instructions; do not ship or authorize service before that review.

Read the exclusions and prepare a warranty request.

You may request a return within 14 calendar days of delivery. Contact KWC for return authorization before sending the watch.

Inspect the watch promptly upon delivery and notify KWC within 48 hours of delivery about delivery damage, apparent shipping-related issues or material discrepancies from the description. This notification window is separate from the 14-calendar-day period to request a return.

The watch must be returned in the same condition in which it was received, with all supplied boxes, papers, cards, manuals, tags, accessories, straps, links and other inclusions. It must show no added wear, scratches, damage, sizing changes, alteration, polishing or modification, and must not have been serviced, opened, repaired or altered by a third party.

KWC inspects the returned watch before issuing an approved refund. Missing items, additional wear or damage, altered condition or missing links may lead to a reduced refund or a declined return where appropriate. Approved refunds follow receipt and inspection, to the original payment method where practical and subject to payment-processing limitations.

If shipping packaging appears damaged, photograph its exterior before opening it and notify KWC immediately. Retain all packaging materials until the matter is resolved.

Read the return policy.

Yes. A search opens with a deposit of 5 to 10 percent depending on the piece, and a first option comes back within 3 to 5 days. If the reference cannot be found, the deposit is returned in full.

Trades are considered case by case, full sets only. Consignment is 10 percent of the final selling price with a $1,000 minimum commission, over a 60-day term. Reduced rates may be available for select higher-value watches and multi-watch consignments. Whichever route you take, the piece is inspected first and a projected sale value is returned to you before anything is agreed.

KWC accepts bank wire, Zelle and major credit cards. Shop Pay, Google Pay, PayPal, Amazon Pay and Klarna are also options when shown at checkout; availability depends on your order and provider eligibility. Listed price reflects wire/Zelle payment. Credit-card payments are subject to an applicable processing fee, disclosed before payment. Any fee is listed separately on your invoice. Confirm the final payment method and verified instructions directly with KWC.

Sizing, appraisal paperwork, service support and a buyback programme all continue after the sale, and support does not expire with the guarantee.

Ask us for current buyback terms on any piece bought from Kingdom.

Kingdom is an online dealer based in Cullman, Alabama, and works by appointment rather than from a showroom floor.

Viewings are by appointment, in person locally or by video call. Request one from the Contact page and we will confirm the time and place.